Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Since items ship directly from our fulfillment partners, we do not require the item to be physically returned to us for most orders. Contact us at mnsue1209@gmail.com to start a return, and we'll resolve it via refund or replacement based on your situation.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products or personal care goods. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without justification. Contact us at mnsue1209@gmail.com to exercise this right..

Refunds
We will notify you once we've reviewed your request and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your refund, please contact us at mnsue1209@gmail.com.